A: Icy Christmas
Screensaver is not free. A lot of time and effort have been
invested in the development of the screensaver. The evaluation version of Icy
Christmas Screensaver is available to you free of charge. You can try it
for a limited number of times (30). If you'd like to continue using the
screensaver after that, you will have to buy the full version.
Q: Does the full version
suggest there will be a need for an additional download?
A: No. Once ordered, you
will get a personal Unlock Code. The code will unlock the full version of
the screensaver and remove the limitations of the evaluation
version..
Q: How can I order the full
version?
A: The fastest way is to
use the online ordering form and pay with your credit card. You will
receive your personal Unlock Code by email within the next 24 hours
(normally 1-2 hours). The code will unlock the full version of the
screensaver removing all the limitations of the evaluation copy. Read
about buying the full
version for more details about other ways to order and the link to
the online ordering form.
Q: I don't have a credit
card/I don't want to use it over the Internet. Can I still buy the full
version?
A: Yes, other ways are
available too. You can order using a credit card over phone/fax, or you
can order by mail (check), by bank/wire transfer, or by sending a money
order. See the information on buying the full version for more details about
other ways to order and the link to the online ordering form.
Q: I would like to order by
phone, but I don't see any phone numbers on your order form. What should I
do?
A: When you're on the order
form page, select CREDIT CARD by PHONE as your ordering method. Once the
page is reloaded, fill the appropriate fields of the order form and click
Submit. You will be taken to a page with a list of toll free phone numbers
and instructions specific to ordering by phone.
Q: Do I need to buy new
versions of the screensaver?
A: No, you don't need to.
Newer versions of this screensaver are available to you free of
charge.
Q: I'm working for a
company and we would all like to use the screensaver. Are there site
licenses available?
A: Yes, site licenses are
available for Icy Christmas Screensaver. Please contact us for
more details.
Uninstalling
Q: How can I uninstall the
screensaver?
A: Simply click Start, then
Settings, then Control Panel. After that, click Add/Remove Programs,
select Icy Christmas Screensaver entry from the list, and click Remove.
Using the Screensaver
Q: Does the screensaver run
on Windows 3.1, or Windows NT 3.5x?
A: No, sorry, Icy Christmas
Screensaver relies on technology not yet provided with these operating
systems. You will need at least Windows 95 or Windows NT 4.0 with DirectX
5.0 or later installed to run the screensaver.
Updates
Q: Can I be notified about
new versions of the screensaver?
A: Yes, we will notify you
over email about any updates to Icy Christmas Screensaver when they are
available.
Q: Can I opt-out from
receiving notifications about new versions of the screensaver?
A: Sure. Every notification
email contains simple instructions that you can follow to opt-out.
Q: Can I make a suggestion
for a new feature?
A: Sure, new suggestions
are always welcome. See the contacts section for details on how to reach
us.
Troubleshooting
Q: I purchased Icy
Christmas Screensaver but lost my Unlock Code. What should I do?
A: Simply contact us and we
will email it to you any time you need it.
Q: I think I have found a
bug. Where and how can I submit reports about found problems?
Q: I have purchased the
full version of Icy Christmas Screensaver but it still says it's an
evaluation copy. What should I do?
A: Please don't forget to
install your personal Unlock Code. Otherwise the full version will
remain locked. Follow the instructions in your order confirmation email
to install your personal Unlock Code. In case you have successfully installed
the code, but the problem remains, or you need any assistance
with installing your personal Unlock Code, please contact our technical support.
