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.: RAINY :.
.: SCREENSAVER :.
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Rainy Screensaver FAQ

Frequently Asked Questions

  1. Ordering the full version
  2. Using the screensaver
  3. Uninstalling
  4. Updates
  5. Troubleshooting
  1. Ordering the full version

    Q: Why should I buy the full version?

    A: Rainy Screensaver is not free. A lot of time and effort have been invested in development of the screensaver. The evaluation version of Rainy Screensaver is available to you free of charge. You can test it for a limited trial period of 15 days. If you'd like to keep the screensaver after that, you will have to buy the full version.

    Q: So if there's a full version, does that mean there will be an additional download?

    A: No. Once ordered, you will get a personal Unlock Code. The code will unlock the full version of the screensaver and remove the limitations of the evaluation version..

    Q: How can I order the full version?

    A: The fastest way is to use the online ordering form and pay with your credit card. You will receive your personal Unlock Code by email within the next 24 hours (normally 1-2 hours). The code will unlock the full version of the screensaver removing all the limitations of the evaluation copy. Read about buying the full version for more details about other ways to order and the link to the online ordering form.

    Q: I don't have a credit card/I don't want to use it over the Internet. Can I still buy the full version?

    A: Yes, other ways are available too. You can order using a credit card over phone/fax, or you can order by mail (check), by bank/wire transfer, or by sending a money order. See the information on buying the full version for more details about other ways to order and the link to the online ordering form.

    Q: I would like to order by phone, but I don't see any phone numbers on your order form. What should I do?

    A: When you're on the order form page, select CREDIT CARD by PHONE as your ordering method. Once the page is reloaded, fill the appropriate fields of the order form and click Submit. You will be taken to a page with a list of toll free phone numbers and instructions specific to ordering by phone.

    Q: Do I need to buy new versions of the screensaver?

    A: No, you don't need to. Newer versions of this screensaver will be available to you free of charge.

    Q: I'm working for a company and we would all like to use the screensaver. Are there site licenses available?

    A: Yes, site licenses are available for Rainy Screensaver. Please contact us for more details.

  2. Using the Screensaver

    Q: Does the screensaver run on Windows 3.1, or Windows NT 3.5x?

    A: No, sorry, Rainy Screensaver relies on technology not yet provided with these operating systems. You will need at least Windows 95 or Windows NT 4.0 with DirectX 5.0 or later installed to run the screensaver.

  3. Uninstalling

    Q: How can I uninstall the screensaver?

    A: Simply click Start, then Settings, then Control Panel. After that, click Add/Remove Programs, select Rainy Screensaver entry from the list, and click Remove.

  4. Updates

    Q: Can I be notified about new versions of the screensaver?

    A: Yes, we will notify you over email about any updates to Rainy Screensaver when they are available.

    Q: Can I opt-out from receiving notifications about new versions of the screensaver?

    A: Sure. Every notification email contains simple instructions that you can follow to opt-out.

    Q: Can I make a suggestion for a new feature?

    A: Sure, new suggestions are always welcome. Please use our feedback form to submit your ideas.

  5. Troubleshooting

    Q: I purchased Rainy Screensaver but lost my Unlock Code. What should I do?

    A: Simply contact us and we will email it to you any time you need it.

    Q: I think I have found a bug. Where and how can I submit reports about found problems?

    A: Please send the reports to our technical support.

    Q: I have purchased the full version of Rainy Screensaver but it still says it's an evaluation copy. What should I do?

    A: Please don't forget to install your personal Unlock Code. Otherwise the full version will remain locked. Follow the instructions in your order confirmation email to install your personal Unlock Code. In case you have successfully installed the code, but the problem remains, or you need any assistance with installing your personal Unlock Code, please contact our technical support.

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